Frequently Asked Questions¶

General Questions¶

What is Zora Tech?¶

Zora Tech is a comprehensive warehouse and transportation management platform designed for small to medium-sized logistics businesses.

Who should use this platform?¶

The platform is ideal for:

3PL providers
Warehouse operators
Distribution centers
E-commerce fulfillment operations
Manufacturing facilities with inventory management needs

How do I get access?¶

Contact your system administrator or email support@zoratech.io for account creation.

Mobile App¶

Do I need to install an app?¶

No installation is required. Access the mobile app through your phone's web browser and optionally add it to your home screen for quick access.

Does the mobile app work offline?¶

Yes, the mobile app saves your work when you lose connection and automatically syncs when you're back online.

What devices are supported?¶

The mobile app works on:

iOS devices (iPhone, iPad) with Safari
Android phones and tablets with Chrome
Any modern smartphone or tablet

Barcode Scanning¶

What barcode formats are supported?¶

The platform supports:

Code 128
Code 39
EAN-13
UPC
QR codes

My barcode won't scan, what should I do?¶

Try these solutions:

Ensure good lighting
Hold the device steady
Clean the barcode label
Manually enter the number below the barcode

Can I use a dedicated barcode scanner?¶

Yes, you can use handheld barcode scanners that connect via Bluetooth or USB.

Inventory Management¶

How often is inventory updated?¶

Inventory is updated in real-time as transactions occur (receiving, picking, adjustments).

Can I track inventory across multiple warehouses?¶

Yes, the platform supports multi-warehouse inventory tracking with the Global Warehouse Context feature.

How do I perform a cycle count?¶

Navigate to Inventory → Cycle Count, scan the location, and count each product. The system will calculate any variances.

Orders¶

How do I create a new order?¶

Go to Orders → New Order, select products, enter quantities, and confirm.

Can I modify an order after creation?¶

Yes, orders can be modified before they enter the picking stage.

How do I track order status?¶

View real-time order status on the Orders page. Status updates include: Created, Picking, Staged, Shipped, Delivered.

Receiving¶

What is an ASN?¶

Advanced Shipping Notice - an electronic notification about an upcoming shipment. It helps prepare for receiving.

Do I need an ASN to receive inventory?¶

No, you can create receiving orders manually or receive unexpected shipments.

How do I receive serial-tracked products?¶

Scan each serial number individually during the receiving process. The system validates against expected serial numbers.

Technical Issues¶

The site is loading slowly¶

Try these steps:

Check your internet connection
Close unused browser tabs
Clear browser cache
Try a different browser
Contact support if issue persists

I can't log in¶

Check that:

Email and password are correct (passwords are case-sensitive)
Caps Lock is not enabled
You're using a supported browser
Contact your administrator to reset your password

I see an error message¶

Note the error message text
Take a screenshot if possible
Contact support with the error details
Include what you were doing when the error occurred

Data & Security¶

How is my data protected?¶

All data is:

Encrypted in transit (HTTPS)
Encrypted at rest (database encryption)
Backed up regularly
Hosted on secure AWS infrastructure

Can I export my data?¶

Yes, most reports and data can be exported to CSV or Excel format.

Who can see my data?¶

Only users in your organization with appropriate permissions can access your data. Each customer has a completely isolated database.

Billing & Plans¶

How is the platform priced?¶

Contact sales@zoratech.io for pricing information tailored to your operation size and needs.

Is there a free trial?¶

Yes, contact sales to request a demo instance for evaluation.

Still Have Questions?¶

Email: support@zoratech.io
Documentation: Browse our User Guides
Troubleshooting: Check the Troubleshooting Guide